Terms & Conditions

ORDER TERMS AND CONDITIONS

A. HOW TO ORDER
B. HOW TO PAY FOR YOUR ORDER
C. PRICING
D. STOCK AVAILABILITY
E. DELIVERY OF ORDERS
F. RETURNS AND EXCHANGES

A. HOW TO ORDER

Place your orders with Parktown Stores making use of any of the following methods:

You may order online from the website, this will require registration as a customer. You can register by clicking on the link below Register Here. When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

  • You may call us at 012 335 6455 to place an order.
  • You may email your order to info@parktownstores.co.za
  • Visit our 4500m2 megastore in Pretoria to make your purchase in person

Once you order with us, we will get back to you as soon as possible regarding stock availability. 

Orders within South Africa can be dispatched as follows:-

1. SAPO Standard Postage (counter to counter 3-7 working days for delivery)

2. SAPO Speed Services Postage (counter to counter 1- 2 working days for delivery)

3. Globeflight Standard Courier Delivery (door to door 3-4 working days for delivery)

4. Globeflight Rapid Courier Delivery (door to door 1-2 working days for delivery)

NB! Overnight delivery is only possible to cities and major towns, the fastest delivery time to smaller towns, outlying areas and farming towns is 2 working days days.

Orders dispatched to neighboring countries will attract an additional delivery charge that will be confirmed before payment is made.

B. HOW TO PAY FOR YOUR ORDER

All transactions will be processed in South African Rands (ZAR).


 

 

1. EFT / DIRECT DEPOSIT PAYMENTS:

You have the option of making payment for online purchases via EFT or cash deposit. We do not accept cheque payments. Our banking details will be provided should you select this option when making an online purchase.

Goods will only be dispatched once payment clears our bank account which may take up to 3 working days. Should you require your payment to clear our account immediately we recommend one of the following:

  • Selecting the “immediate interbank transfer” option when making an EFT.
  • Making an EFT from a Nedbank account as this will reflect faster than if made from another bank.
  • Making a cash deposit into our Nedbank account 

Goods will be set aside for a maximum of 42 hours while we await your proof of payment.

Should proof of payment not be received within 42 hours your order will automatically cancel and goods ordered will be returned to stock.

Kindly e-mail all proof of payments and deposit slips to: info@parktownstores.co.za

It is your responsibility to use the correct reference number when making payment via EFT or cash deposit into our bank account. The reference number to use is your order number which will be provided to you during the online purchase process.

 

C. PRICING

1. Prices on our website are subject to change without notice. We will notify you if any item on your order has undergone a price change.

2. The website prices displayed are applicable to online purchases. In-store prices may differ from the website price.

3. Kindly contact us to confirm pricing should you be in doubt.

4. We do offer discounts for bulk purchases and for re-sellers. Kindly contact us for a quotation.

5. All prices are in South African Rand and include VAT.

6. Parktown Stores offers a Price Match on all our products.

NB: We do not price match online stores or products advertised on-line. We only price match brick and mortar stores located within Gauteng. Show specials and opening specials are excluded from our price match policy. We will not sell any item below our “cost price.”

D. STOCK AVAILABILITY

Our website displays stock availability for our online store only and not for our physical store. To confirm stock availability at our physical store kindly contact us.

We strive to ensure that the displayed stock quantities on our website are correct. In the rare event that our displayed stock availability does not correspond to the physical stock at our warehouse and after having received payment for an item that is actually out of stock the following procedure will apply:

1. We will inform you of the discrepancy.

2. We will contact our suppliers to check on stock availability in which case we will inform you of availability, possible pricing differences and lead times.

3. We will offer alternative color and size selections if available.

4. We will refund the amount paid for the out of stock product on request

E. DELIVERY OF ORDERS

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Our cutoff time for dispatch off orders is 14:00 Monday to Friday (Public Holidays excluded). The cutoff time for speed services postage is 12:00. Orders received after the applicable cutoff time will be dispatched the next working day.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you to provide a revised shipping schedule.

Parktown Stores warrants that we will dispatch your order once payment clears our account via your chosen delivery method. We cannot however guarantee that delivery will take place as arranged as we make use of external service providers. We will not accept liability for any delays / losses caused due to the actions of our delivery service providers.

It is the customers responsibility to ensure that a valid and correct delivery address is provided.

Orders are dispatched within South Africa and cannot be dispatched internationally.

Orders can be dispatched as follows:

SA POST OFFICE DELIVERY:

The post office will not deliver to your door but will deliver to your nearest post office where you can collect your order on presentation of your tracking number which we will provide. We have sent thousands of parcels via the SA post office without any major incidents.

A PO Box or physical address may be provided for post office delivery. The physical address will be used to determine the nearest post office to which your parcel will be delivered.

1. SA Post Office Standard Postage - (counter to counter usually 3 to 7 working days for delivery). This is the cheapest delivery option.

2. SA Post Office Speed Services Postage - (counter to counter 1 to 2 working days).  Note that parcels posted on a Friday will be delivered as if posted on the following Monday.

COURIER DELIVERY:

We make use of Globeflight couriers to deliver orders. Delivery is door to door and cannot be made to a PO BOX address.

We do not accept plot / farm / game reserve addresses for courier delivery. Delivery must be to a physical in town address.

We will provide you with a tracking number once your order has been dispatched. Customers can also arrange their own courier to collect orders.

1. Globeflight Standard Courier Delivery (door to door 3-4 working days for delivery)

2. Globeflight Rapid Courier Delivery (door to door 1-2 working days for delivery)

3. Own Courier Collection – Customers may arrange for their own courier to collect orders but only after we have contacted you to confirm that your payment has cleared our bank account.

F. RETURNS & EXCHANGES

RETURNS FOR EXCHANGE AND REFUND OF NON-DEFECTIVE PRODUCTS

 

1. Customers are free to return for exchange or for refund any product purchased from Parktown Stores as long as the product is returned in its original unused state with all tags attached. Clothing and footwear must be returned within 30 days. Archery products, paintball products, airsoft products, air-guns (includes handguns), electronics and optics must be returned within 7 days. Clothing which has been washed may not be returned. A copy of the original invoice may be required.

2. Should you return items via postage or courier please include a note describing the reasons behind a request for exchange or refund. Please include as much detail as possible (contact details / return postal address / banking details for refunds). Customers are liable for postage / courier fees for goods returned to Parktown Stores.

3. Parktown Stores will post all goods returned for exchange via standard counter to counter postage making use of the SA Post Office (delivery in 3 to 7 working days). Should you require a speedier form of delivery or a counter to door service this must be requested.

Delivery costs must be prepaid before exchanges are dispatched. 

RETURNS OF DEFECTIVE PRODUCTS

 

1. For details on the guarantees / warranties offered by our suppliers kindly visit their respective websites. Please contact us should you require any clarity.

2. Clothing and footwear are guaranteed against defective workmanship only. Damages caused by accident or wear and tear are not covered by any guaranty. We can however arrange for repairs to be carried out by our in-house tailor or by the garment manufacturer at a cost.

3. Defective items returned will be assessed for repair / replacement or refund at our discretion as per the guaranty / warranty applicable to the particular product. 

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GENERAL TERMS and CONDITIONS (To be read in conjunction with Order Terms and Conditions)

About us

Parktown Stores is a 94 year old 4500m2 outdoor megastore located in Pretoria, South Africa. We sell a wide range of outdoor products in-store and on-line. Our paintball, archery and related products can be found on our website: www.paintballstores.co.za. All other products including clothing, footwear, electronics, hiking and hunting gear can be found on our website www.parktownstores.co.za.

Use of Site 

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

 

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

 

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

 

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

 

 

Security Policy

 

5. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

6. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

7. The Merchant does not have access to credit details.

8. Virtual Card Services continually reviews and enhances its security in line with technological changes.

 

Monitoring


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

 

Updating of these Terms and Conditions

 
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

 

Consent

 

I understand that all the designs and trademarks are registered to Parktown Stores Pty Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Parktown Stores Pty Ltd for any civil action or any legal action deemed necessary against me.

 
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